G-Forces Web Management Limited (“GForces”) is committed to
ensuring that when we collect and use information about people who visit our website
or contact us in other ways (as described below), we do so in accordance
information that we obtain about you and how you can exercise your rights with
respect to your personal information. Changes to the content or services found on
change at any time in the future. You should visit this page regularly to check for
Under EU data protection laws, personal information may only be used where
one of the following applies:
You have consented to the use
We use it to achieve a legitimate interest, and our reasons for using
it outweigh any prejudice to your data protection rights
It is necessary to enter into or perform a contract with you
We need to use it to comply with our legal obligations
The use is necessary for us to protect your vital interests (or
We need to use it to perform a task in the public interest
Generally, we will process data on one of the first two grounds listed above. If we
are processing on the basis of consent, you will be presented with an opportunity to
consent at the point where we collect your data. You may withdraw your consent at
any time through the data preference centre (see further details below). If
we are processing on the basis of our need to achieve a legitimate interest, the
nature of that interest is set out below.
GForces uses Amazon Web Services, Inc. as its cloud platform provider. All
data processed by GForces is stored on Amazon’s web servers in Ireland.
What information do we collect?
If you visit our website
When someone visits www.gforces.co.uk we use a third party service, Google
Analytics, to collect standard internet log information (your IP address,
browser, and type of device) and details of visitor behaviour patterns (where
you joined our site from, the path you take through our site and where you
leave). We do this for the legitimate business purpose of monitoring the
number of visitors to the various parts of the site and engagement levels, which in
turn enables us to make improvements. This information is only processed in a way
which does not identify anyone. We do not make, and do not allow Google to make, any
attempt to find out the identities of those visiting our website.
within this site linking to other websites. We encourage you to read the privacy
statements on the other websites you visit.
If you contact us via social media
We use a third party provider, Hootsuite, to manage our social media
If you send us a private or direct message via social media, this will be
received by Hootsuite. Your social media user name and message (including any
personal information you choose to include in it) and will be stored by
Hootsuite for three months, and used by GForces for the legitimate business purposes
of monitoring our reputation levels and social media engagement (and taking
steps to improve this) and responding to any queries raised in the message.
It will not be shared with any other organisations.
If you call our contact numbers
When you call GForces’ contact numbers we collect Calling Line
Identification (CLI) information (which means we store the number you
are calling from). We use this information for legitimate business
purposes, i.e. to help improve the efficiency and effectiveness of our services.
This information is stored for a maximum of 45 days within GForces
NetDirector® Call Manager Software.
If you email us
Any email sent to us, including any attachments, may be monitored by us
for cybersecurity reasons. Email blocking software may also be used. GForces has a
legitimate business interest in using your email address, and any personal data
included in your message, to resolve and respond to any issues raised. Your email
will be handled in line with our policies, depending on the nature of your
We use a third party provider, Zendesk, to supply and support our Customer
Support system, which handles enquiries sent to a support inbox (e.g.
firstname.lastname@example.org) This data is stored by Zendesk in the EEA and
sometimes the US. If the data is stored in the US it is done so under the EU-US
privacy shield framework (which provides protections for an individual’s personal
data when it is transferred from the EU to the US). The data is stored indefinitely
by Zendesk. Your email may be shared within GForces so that your enquiry may be
Emails sent to named individuals within GForces (e.g.
email@example.com) will be stored on our systems indefinitely for the
legitimate business purpose of resolving your enquiry and then checking how
enquiries have been dealt with, but will not be processed for any other purposes.
Please be aware that you have a responsibility to ensure that any email you send to
us is within the bounds of the law.
If you use our enquiry form
When you submit information via our enquiry form, we collect your name,
email address and telephone number. We need to collect this for the legitimate
business purpose of processing your enquiry (we collect both email and telephone
contact details in case we cannot reach you using one of these).
The form automatically creates a digital file for you in our Customer
Relationship Manager (CRM) software, which is provided and hosted by a
third party, Enable Technologies. Enable Technologies may access this data from time
to time with GForces’ permission for fault investigation and resolution purposes.
The digital file is stored indefinitely. We may use the data to contact you in the
future where we have a legitimate interest in doing so (but you may ask for it
to be deleted in accordance with the section below on your rights to manage your
If you use our Live Chat service
We use a third party provider, Zendesk, to supply and support our Live
Chat service, If you use the Live Chat service we will collect your name and email
address if you provide this and any other personal information that you volunteer to
us. This is used for the legitimate business purpose of handling customer enquiries
in real time and then following up. The data is stored by Zendesk in the EEA and
sometimes the US. If the data is stored in the US it is done so under the EU-US
privacy shield framework (which provides protections for an individual’s
personal data when it is transferred from the EU to the US). The data is
stored indefinitely by Zendesk. If you are new to GForces the personal data you
include in your chat may also be used to create a digital file for you in our
Customer Relationship Manager (CRM) software (see the section above for
further information on data held on our CRM system).
We also use a separate live chat system for enquiries about Gubagoo
products. This live chat is operated by Gubagoo itself. This data is stored by
Gubagoo for six months in the US under the EU-US privacy shield framework. Please
If you work for a customer
Our customers provide us with names and contact details (email
addresses and phone numbers) of people within their business who are involved
in managing GForces products.
These details are stored within our NetDirector® system for the
legitimate business purpose of allowing access to our products. They are retained in
the system until the customer chooses to delete them. At the end of the contract
with the customer, GForces will delete the data from the NetDirector®
The details are also stored indefinitely on our CRM system (see
above) and used for the following legitimate business purposes:
To contact you regarding the running and management of the customer
To send you emails about updates to our products;
To send you marketing emails about new products (these emails will
contain details of how you can opt out of future marketing communications, or
you can opt out using our data preference centre);
To contact you periodically after the end of a contract to see if
you are interested in working with us again
If we contact you as part of an email campaign going to all our contacts, we may use
a third party e-mail campaign provider. If the provider is based in the US, we will
ensure that they are part of the EU-US privacy shield framework.
If you apply for a role at GForces
If you apply for a role listed on our Careers page you will be asked to
provide your name, email address, postal address and telephone number. You will also
be asked to upload a CV (we cannot be sure what information you will provide to
us but it is likely to contain personal information). All information the
you provide to us will processed by ourselves and our sub processors, Act Talent
(Recruitment Agent) and People HR (HR Management System) for the
legitimate business purposes of processing your application and fulfilling roles
advertised. GForces will hold this data for a period of one year if your application
was unsuccessful and use it to contact you in its legitimate interest if any other
suitable roles come up, however for successful applicants this data will form part
of your HR record which will be held for a period of six years after your employment
with GForces ends (for legitimate business purposes connected with your
employment). For further information, please see our Job Applicant
If you make a complaint to us
When we receive a complaint from a person we make up a digital file
containing the details of the complaint and store it on our system. The file
normally contains the identity of the complainant (together with any contact
details provided) and any other individuals involved in the complaint.
We will only use the personal information we collect for legitimate
business purposes, i.e. processing the complaint and checking on the level of
service we provide.
We usually have to disclose the complainant’s identity to whoever the
complaint is about. This is inevitable where, for example, the accuracy of a
person’s record is in dispute. If a complainant doesn’t want information identifying
him or her to be disclosed, we will try to respect that. However, it may not be
possible to handle a complaint on an anonymous basis.
We will keep personal information contained in complaint files in line
with our retention policy. This means that information relating to a complaint will
be retained for three years from closure. It will be retained in a secure
environment and access to it will be restricted according to the ‘need to know’
How can you manage your personal information?
Under data privacy laws, you have the rights to:
Request access to your personal data
Request deletion or correction of your personal data
Request that your personal data be transferred to another person
Our online data preference centre helps you to exercise the rights that data privacy
laws give you and control your personal information. It contains five separate
forms, as set out below.
See your data
You can ask to see any personal information that we hold (known as a
“subject access request”) by submitting the form on the “See Your Data” tab.
Alternatively you may make a subject access request in writing, addressing it to our
Data Protection Officer at the address provided below.
If you agree, we will try to deal with your request informally, for
example by providing you with the specific information you need over the
Transfer your data
By completing the form on the “Transfer Your Data” tab, you can ask us to
provide your data to a third party. Again, this request may be made in writing to
the Data Protection Officer.
Delete your data
You can ask us to delete the information we hold about you by completing
the form on the “Delete Your Data” tab (or by writing to the Data Protection
Change your data
If we do hold information about you, you can also ask us to correct any
mistakes by completing the form on the “Change Your Data” tab. Alternatively you may
contact the Data Protection Officer at the address below.
On the “Marketing Preferences” tab, you can tell us how you would like us
to send you marketing information, or ask us to stop marketing to you entirely. Just
complete the form, or contact the Data Protection Officer at the address below.
Any data collected through the data preference centre is stored
indefinitely so that we are able to demonstrate our compliance with data privacy
Do we share your personal information?
Other than as outlined above (for example where we use third party service
providers), we will not usually disclose personal data. However we may disclose your
information to third parties in the following circumstances:
If we are under a legal or regulatory obligation to do so
If we believe your use of our websites has or may violate any law,
If we believe you are or may be a threat to safety, security,
property, our rights or the rights of others
In a merger, acquisition, change of control, joint venture or other
business combination involving GForces
How can you make a complaint about our use of data?
GForces tries to meet the highest standards when collecting and using
personal information. For this reason, we take any complaints we receive about this
very seriously. We encourage people to bring it to our attention if they think that
our collection or use of information is unfair, misleading or inappropriate. We
would also welcome any suggestions for improving our procedures.
Any complaints should be addressed to the Data Protection Officer using
the contact details below. If we fail to resolve your complaint to your
satisfaction, you have the right to contact the UK Information Commissioner. For
further information on how to do that, please go to the following webpage: https://ico.org.uk/concerns.
How can you contact us?
This privacy notice was drafted with brevity and clarity in mind. It does not provide
exhaustive detail of all aspects of GForces’ collection and use of personal
information. However, we are happy to provide any additional information or
explanation needed. Any requests for this should be sent to the address below.
The GForces Data Protection Officer is Ben Fuery. If you want to request information
you can email firstname.lastname@example.org or
FAO Data Protection Officer G-Forces Web Management Ltd Corbin Business Park Caring Lane Maidstone Kent ME14 4NJ